Computer asset management refers to the process of controlling all the hardware and software resources that are used within a company. Thus, with the development of technologies, the computer park requires permanent monitoring and meticulous management of these resources. Consequently, it requires an allocation of significant financial resources (more qualified labor, time devoted to park management, etc.). Aware of the importance of fleet management, our company has qualified human resources in the field of IT fleet management. Indeed, we can take care of your fleet management (total or partial) and we communicate constantly with our customers to adapt to their needs. In addition, in some cases, we are able to detect anomalies beforehand and deal with them before they do not create potential dangers.

The security of the computer network is essential for the survival of a company. With the growing concerns for user privacy, network security has become a key factor to develop in a bussines today. Thus, at Help on Call, we have teams dedicated to the security of computer networks. In particular, we monitor the networks 24 hours a day, 7 days a week. In the event of an accident or anomaly, we take charge of the accident immediately to resolve the problem and maintain the security of the networks.

Technical support may request the allocation of a significant amount of resource that affects the company's IT investment. Its outsourcing provides access to an efficient service at lower costs. therefore, we are able to provide assistance to any type of incident or problem that a company may face during its existence at the IT level. We operate in particular in ticketing, dispatch, incident management, request management, problem management and on-call management, while respecting ITIL best practices. Finally, our approach to support management aims to create a stable IT environment, by anticipating and preventing any technical problem or incident, 24 hours a day, 7 days a week, by bilingual English and French employees.

Help on Call also provides Call Center services (mainly in incoming calls). We offer Hotline services, customer service, back office, tele-secretarial services and other activities in the field of Customer Relations. Our team has training and qualifications in the field of customer relations, which allows them to face any type of situation, even the most delicate, 24 hours a day, 7 days a week. In addition, all of our employees have bilingual skills to be able to provide services in English or French, depending on your needs. Depending on your services, our teams quickly adapt to your products / work system to be operational immediately.